Accommodations

Why should I rent a vacation rental instead of a hotel room?

A vacation rental is much more like a home. Each unit is individually owned and is decorated in a unique style. All of the units we offer for rent have full kitchens which can cut down on costs and provide convenience, especially when traveling with children! The pictures on our website are accurate depictions of the unit and its view. Hotels can guarantee a view category but do not let you know the exact unit # nor do they say how good the view will be.

What is the difference between VRBO/HomeAwayAirBnB and your site?

VRBO/HomeAway/AirBnB are advertising sites. We are the property management company that manages everything from marketing to maintenance and housekeeping. We advertise on VRBO and other sites to get our homes the most visibility. By having our own booking website, our guests don't pay booking fees!

Check-in & Check-out

Do you allow early check-ins and late check-outs?

We offer early check-ins and late check-outs, however, we cannot confirm a late check-in until the day before your designated date of check-in. The same applies with late check-outs.

Do I have to check-in by a certain time?

Check-in is at 4pm and guests can arrive any time after. All of our units have lock boxes or keypads and you can go directly to the unit.

What are the check-out procedures?

Check-out is at 10AM on the designated date of checkout. Upon your departure we ask that you take the trash out, start the dishwasher with detergent, secure all windows and doors, turn off fans, lights and AC. For those units with keys, please leave them on the kitchen counter, making sure there is also a key in the lockbox.

Housekeeping & Maintenance

What are your COVID-19 Cleaning Protocols?

Our Housekeeping service uses cleaning and disinfecting protocols recommended by the CDC and WHO to clean between guests, with particular attention paid to high-touch items such as door knobs, light switches, cabinet pulls, etc. As more information regarding the spread of covid-19 becomes available, we will adapt our cleaning protocols with the health and safety of our guests and vendors.

Can I clean the condo myself upon check-out, rather than using your cleaning services?

No. Guests are instructed not to clean or launder any items in the condo upon their departure. Our housekeeping team follows very strict cleaning and sanitation standards and is required to clean the condo after each guest vacates.

Do you provide daily maid service?

In order to keep our rates lower than hotel rates, we do not provide daily maid service. This leaves you with privacy and the convenience of washing your own laundry as our homes have a washer and dryer. Maid service may be arranged for a nominal fee. Please contact our office for details.

We've run out of toilet paper, dishwashing soap, etc. Can you bring us some more?

The housekeeping department provides a starter kit of basic necessities in the kitchen and bath(s), and these items will need to be replenished by guest(s) as needed.

We can't get the TV/DVD/Internet/etc. working. Are there instructions in the unit?

Our GuestBook has WIFI information along with instructions for TV, etc. The network and password information can also be found on the router in the unit. If you need further assistance, please contact us.

Is there an after-hours emergency contact number/person for A Perfect Vacation Rental?

Yes! Please contact vic@amazinghosts.com or call / text 213-448-9135

Location & Access

How do I obtain the keys?

You will receive arrival Information 48 hours before scheduled arrival date.

Features & Amenities

Is smoking allowed in the home?

Smoking is strictly forbidden, inside, on the patio, and within 20 feet of any of our properties.

Does the condo come with linens and towels, or do I need to bring my own?

Linen, bath towels and kitchen towels are provided. Pool towels are also provided.

What items can I expect to find in the condo?

Our rentals are equipped with most items that you would find in the average household. Our units feature a full size refrigerator, microwave, stove/oven, utensils, dishes, pots and pans, linens, etc. even hairdryers.

Start up amenities include automatic dishwasher soap, hand soap, laundry detergent, limited supply of toilet paper and paper towels. Any supplies beyond the initial start-up amenities are to be supplied by the guest.

Is internet access available in my rental home?

Yes, all of our units have complimentary wifi.

Do all of the homes have air conditioning?

Yes, central AC is in all of our properties.

Are there BBQ's available?

Yes!

Booking Process

What are the additional costs if any?

The nightly rate + taxes, cleaning fee, booking fee, resort fee, and damage deposit (or damage protection insurance) are included on your reservation. Optional travel insurance is also available through CSA Travel Insurance. There is a nominal parking fee ~ $4.22/night + tax at Lahaina Shores and a $10/night + tax fee for a second car in Puamana.

What is your deposit and cancellation policy?

We ask for 25% of the booking total at time of booking. Final payment is due 60 days prior to arrival. There is a $300 cancellation fee up until 60 days prior to arrival at which point payments become non-refundable unless the unit can be re-rented. Guests are encouraged to purchase travel insurance.

What forms of payment do you accept?

We accept Visa, Mastercard and American Express. If you choose to make payment by credit card there is a 3.5% processing fee.

FAQ's